Animal Hospital-Walker Co Inc at 248 Arrow Road in Jasper, Alabama

Customer Reviews about Animal Hospital-Walker Co Inc

• ✪ ✪ ✪ ✪ ✪
  After taking our family's pets & strays to Walker County Animal Hospital for as long anyone can remember, my wife's seriously ill cat was turned away, and told she was are banned for life. The first reason given was she had "bashed" them on Facebook. What she had done, was leave a pointedly negative review on Facebook. Several years ago WCAH treated & released our other cat home for a severe urinary tract blockage (we were told he was peeing normally). Two days later he collapsed & almost died from ammonia poisoning, caused by a severe urinary blockage at the Birmingham Humane Society. These trips cost us $1300 cumulatively. Yet instead of reaching out & trying to find out what went wrong, she was banned without any notice, and only informed today to her complete and heartbroken surprise. She was left so distraught that her mother called and spoke with management, who then accused my wife of raising her voice, cursing (!?!), and being totally rude at a staff member years ago, after being informed Walker Animal Hospital's no longer did payment-plans by check. Afterwards, they saw her negative review on Facebook. Hence, the permanent surprise ban. My wife of 8yrs is the most empathetic, loving, considerate, polite, & quiet woman I've ever met; such behaviour as they described is so far outside her nature & capability, that it's gone past the far side of ridiculous. She struggles with severe social anxiety & stress, which make it impossible for her to behave as accused in public, and never once in her family's memory has she acted as that manager described. Even more disgustingly, they refused to treat our cat, after my mother-in-law and I asked if we could him back on our own dime. This finally cemented the fact that it's personal for some reason, aside from being vindictive and hugely unprofessional. The complete lack of integrity & respect the responsible manager used to justify their juvenile and harmful action, was made perfectly clear by insulting my wife's character, and denying her most loved pet the care he desperately needs. This has been nearly the poorest and petty example of customer service I've ever encountered, anywhere in the world. But of far more concern, is that the management of Walker County Animal Hospital truly cared about animals, they certainly wouldn't ban the owner for life over a negative review. To treat a lifelong customer that way is very strong indication that management cares more about image and income.
  January 12, 2017

  by Jack Anaxis

Opening hours Open now

Today: 08:00 am — 06:00 pm

Photo gallery of Animal Hospital-Walker Co Inc

About Animal Hospital-Walker Co Inc in Jasper